DB Server network communication issue

January 1, 2021, 23:24 GMT +08:00

Internal network connection to main database is down. Currently investigating.

2021-01-01 10:50a EST:
All services are now restored. Traffic has been routed around the outage.

2021-01-01 10:40a EST:
I am going to bypass internal network. and route through public IP. Should resolve until internal network issue is fixed.

2021-01-01 10:35a EST:
Current ETA for resolution is 10-20 minutes.

2021-01-01 10:33a EST:
Data center network techs are now checking into issue and will advise shortly.

2021-01-01 10:30a EST:
Private network connection to app servers appears to be the issue. Techs are working on this now.

Network connectivity issues

December 24, 2020, 01:12 GMT +08:00

We are currently experiencing internal network connectivity issues in our data center. We are working on the problem right now and will post more info as soon shortly.

Update: 2020-12-23 12:23p EST
Network connectivity was interrupted for about 3-4 minutes in what appears to have been a problem at our upstream data center provider. Services are currently operational and we will continue to monitor.

Update: 2020-12-23 12:18p EST
Services appear to be online now, however we are monitoring the situation still.

Ended on December 24, 2020, 01:24